2FA, Password reset, OTP, and verification emails being quarantined
Incident
Report for Guard
Resolved
Impacted customers have now confirmed that they are receiving their emails as expected.
If you do continue to see these emails being missing or delayed, please check in with your organizations email admin to review and release them.
If you do continue to see these emails being missing or delayed, please check in with your organizations email admin to review and release them.
Monitoring
Our investigation has indicated that the issues with email delivery are related to quarantine rules in effect within our customers email service providers.
For customers that are continuing to experience this issue, we encourage you to reach out to your organizations email administrator to review emails placed into quarantine and to release those emails.
For customers that are continuing to experience this issue, we encourage you to reach out to your organizations email administrator to review emails placed into quarantine and to release those emails.
Investigating
We are investigating reports that some customers using Guard are experiencing delays or non-receipt of one-time passwords (OTP), two-factor authentication (2FA), and password reset emails.
Our investigations indicate that these emails are being delivered successfully, but are being quarantined or delayed by some customer's email service provider.
If you are impacted, we recommend reaching out to your email server admins to check quarantine lists and release these emails.
We are continuing to investigate the issue and will share updates here as more information becomes available.
Our investigations indicate that these emails are being delivered successfully, but are being quarantined or delayed by some customer's email service provider.
If you are impacted, we recommend reaching out to your email server admins to check quarantine lists and release these emails.
We are continuing to investigate the issue and will share updates here as more information becomes available.
This incident affected: Domain Claims, SAML-based SSO, User Provisioning, Account Management, Audit Logs, Signup, API tokens and Guard Premium (Data Classification, Data Security Policies, Guard Detect).