Disrupted Guard availability for US Prod East
Incident
Report for Guard
Resolved
On December 15th, 2025, affected Guard users in US Prod East region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
Note: All previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.
Note: All previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.
Identified
Our teams are continuing work on mitigations. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
Note: Any previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.
Note: Any previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.
Update
We have identified the cause of the issue, and our teams are diligently working on a mitigation. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
Investigating
We are actively investigating reports of a partial service disruption affecting Atlassian Guard. We'll share updates here as more information is available.
This incident affected: Domain Claims, SAML-based SSO, User Provisioning, Account Management, Audit Logs, Signup, API tokens and Guard Premium (Data Classification, Data Security Policies, Guard Detect).