Atlassian Guard billing system is flagging more users as billable than it should

Incident Report for Guard

Resolved

We have identified the root cause and have mitigated the problem. The issue has been resolved and the service is operating normally.
Posted Aug 21, 2024 - 01:35 UTC

Update

We are continuing to investigate this issue.
Posted Aug 21, 2024 - 00:09 UTC

Investigating

We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.
Posted Aug 21, 2024 - 00:04 UTC
This incident affected: Account Management.
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